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What happens if an item I ordered is out of stock?
In the rare event of an out-of-stock item due to miscounts or system errors, we will offer you a replacement with other available items at no additional charge for the difference. We apologize for any inconvenience this may cause and appreciate your
How can I track my order?
You can easily track your order using the tracking link provided in your order confirmation email. If you have not received this email or require further assistance, please reach out to our customer service team.
Why hasn't my package tracking information updated?
During busy time periods, parcels may not be scanned properly at post offices, which can cause delays in tracking updates. This issue is outside of our control, but rest assured, your package is on its way. You may need to wait for the next scan to s
What should I do if my order is returned as unclaimed?
If your order is returned to us due to being unclaimed, we will notify you once it arrives back at our warehouse. You can then request for it to be sent out again or explore alternative solutions with our customer service team.
What should I do if I missed my delivery?
If a delivery attempt was made and you missed it, the parcel is often returned to the distribution center. We suggest contacting your postal service directly to arrange for a redelivery or collect it from the distribution center with your tracking nu
How can I track my order?
If you need to track your order, you will receive an email containing a tracking link once your order has been shipped. Please allow up to 72 hours for order dispatch and be sure to check your junk email if you have not received the tracking informat
Why is my order delayed in transit?
There may be several reasons for a delay in transit, including high peak times when parcels might not be scanned properly at the post office, or international logistics processes. Please check the tracking link provided to monitor your order's status
What should I do if my package is unclaimed?
If your package is marked as unclaimed and returned to us, we will notify you once we receive it. You can choose to have it resent to you. For packages returned to USPS, you may need to contact them directly to schedule a redelivery.